PROSOL is looking for a Helpdesk Intern!

 Location: Baku, Azerbaijan (on-site)

  Application deadline: 28.08.2026

Key Responsibilities:

-Respond to and track end-user IT support requests;

-Provide first-level technical support for Windows 10/11 operating systems;

-Support users with Microsoft 365 applications, including Outlook, Teams, and OneDrive;

-Assist in troubleshooting common hardware, software, and network connectivity issues;

-Support the installation and configuration of computers, printers, and other office equipment;

-Provide onsite and remote technical support under the guidance of the IT team;

-Log, update, and monitor support requests through the IT ticketing system;

-Maintain IT asset inventory and equipment records;

-Assist with software installations, updates, and basic technical documentation;

-Participate in IT support and infrastructure-related projects;

-Escalate complex technical issues to senior IT staff when necessary;

-Support the day-to-day operations of the IT department.

Requirements:

-Bachelor's degree (ongoing or completed) in Information Technology, Computer Science, Information Systems, or a related field;

-Basic knowledge of Windows 10/11 operating systems;

-Familiarity with Microsoft 365 services, including Outlook, Teams, OneDrive, and Exchange Online;

-Basic understanding of computer hardware and peripheral devices such as printers and scanners;

-Familiarity with networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN;

-Basic understanding of Active Directory concepts and user authentication;

-Basic knowledge of IT service management and ticketing systems is an advantage;

-Familiarity with Linux operating systems, relevant IT certifications, or hands-on experience through university projects, personal labs, internships, or technical courses is considered an advantage;

-Good communication skills, problem-solving abilities, and willingness to learn new technologies;

-Ability to work both independently and as part of a team.

Note: Only shortlisted candidates will be contacted for further evaluation.

Please send your resume to [email protected] with the subject line "Helpdesk Intern". 

We look forward to hearing from you!